FAQ’s

What is Tenderfoot+?

Tenderfoot+ is our subscription program for listeners who want to pay for an ad-free experience and have access to early and exclusive content from the Tenderfoot slate of shows

How do I manage my Tenderfoot+ Subscription?

If you signed up via the Tenderfoot website, use this link to access your user dashboard: https://tenderfoot.supportingcast.fm/subscription

If you signed up on Apple Podcasts via your device, go to your Settings> Apple ID > Subscriptions > and you can view your subscription there.

If you need more support, here is the contact info for each of our partners:
If you signed up via the Tenderfoot website, contact help@supportingcast.fm.
If you signed up on Apple Podcasts via your device, you can contact them here: https://support.apple.com/en-us/106932

Why aren’t all shows available?

We will be adding shows over time. While the majority of Tenderfoot shows are on Tenderfoot+, there are a select number that are offered on the True Crime+ channel on Apple podcasts. That is a separate subscription for those shows.

Why do you have two ways to access Tenderfoot+?

Great question! We want to make sure our listeners can access the subscription offering on both iOS and Android. You can also sign up for iOS via our website and that gives our listeners and option to manage their subscription outside of Apple’s payment offering.

Can I suggest a case?

Email us your case suggestions at cases@tenderfoot.tv

Troubleshooting playback issues

A great way to tell if there is an issue with the audio itself vs the playback platform, is to listen to the file on the web. If there is still an issue, please reach out to us at info@tenderfoot.tv, if not, you will need to follow up with the customer support on the podcast app you are using. But here are some additional tips;